Dear Fair Housing Lady: The Right Way to Verify Identity

| November 14, 2014 | 0 Comments

Dear Fair Housing Lady, I recently found myself in a situation with an applicant, which made both of us uncomfortable.  This woman was fully garbed as a Muslim, including the hijab (I believe that is the correct term for her veil).  As is common in our industry, we ask for photo identification for several reasons; […]

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Phone Calls and Fair Housing: Part Two

| October 23, 2014 | 0 Comments

Hello, again, Fair Housing Lady.   This is Frustrated, who recently wrote you about annoying robo-calls. You were helpful in explaining that we need to be sure to listen long enough to any call coming in to our leasing office so that we know whether it is a TDD call on behalf of a person […]

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Dear Fair Housing Lady: Phone Calls and Fair Housing

| October 23, 2014 | 0 Comments

Dear Fair Housing Lady: We get so many “robo-calls” these days that it drives us crazy here in our leasing office.  People want to sell stuff, get us to vote for them, or donate money.  As soon as I hear “This call is…” I hang up, but someone recently mentioned that this might be an […]

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